FAQs

Orders:

1. What products do you offer on your company?

We offer a range of products tailored for aviation enthusiasts, including aircraft crew uniforms and detailed model plans.

2. Are your aviation uniforms authentic and compliant with industry standards?

Yes, our uniforms are designed to meet industry standards for comfort, functionality, and authenticity. They are crafted with high-quality materials to ensure durability and professional appearance.

3. Do you offer customization options for the crew uniforms?

Absolutely! We understand the importance of personalized uniforms in the aviation industry. We offer customization options to meet your specific requirements.

4. What types of aviation uniforms do you offer?

Our collection includes uniforms for various roles within the aviation industry, including pilots, flight attendants, ground crew, and more. We offer a diverse range of styles, colors, and sizes to suit different preferences.

5. Can individuals purchase your aircraft crew uniforms, or are they only available for commercial airlines?

Our uniforms are available for both commercial airlines and individual aviation enthusiasts. You can find the perfect products to suit your need

6.Do you offer model plans for different types of aircraft?

Yes, we offer a wide selection of model plans for various types of aircraft, including commercial jets, military planes, helicopters, and more. Whether you're a hobbyist or a serious model builder, you'll find detailed plans to satisfy your interests.

7. Do you provide support or assistance for customers building your model plans?

Absolutely! Our customer support team is here to assist you every step of the way. Whether you have questions about the assembly process or need advice on customization options, we're always happy to help.

Shipping :

1. How long does it take for orders to be processed and shipped?

Orders are typically processed within 7-10 business days. Shipping times may vary depending on your location and the shipping method selected during checkout.

2. Do you ship internationally?

Yes, we ship to select international destinations. International shipping rates and delivery times may vary depending on the destination country. Please note that additional customs fees and import duties may apply.

3. Can I track my order?

Yes, once your order has been shipped, within 48 hours you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment online.

Return:

1. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 3-6 days of receipt for a refund or exchange, subject to our return policy terms and conditions.

2. How do I initiate a return?

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return your item(s) and issue a return authorization if applicable.

3. Are there any return shipping fees?

Return shipping fees may apply, depending on the reason for return and your location. Please refer to our return policy for more information on return shipping fees and eligibility criteria..

4. Can I return customized or personalized items?

Unfortunately, we are unable to accept returns for customized or personalized items unless they are defective or damaged upon receipt. Please double-check your customization options before placing your order.

5. How long does it take to process a return?

Once we receive your returned item(s), please allow 3-5 business days for us to process your return and issue a refund or exchange. You will receive an email notification once your return has been processed.

6. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact our customer service team immediately with photos of the damage. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.